Terms of service
These terms govern business use of the 100 Rocks storefront analytics, adaptive interface testing, design-token, and Ask AI platform operated by Karen Charykov, entrepreneur individuel. The Data Processing Addendum forms part of these Terms when we process storefront visitor personal data for you.
Agreement
By creating a 100 Rocks account, subscribing, installing the tracker, activating the Shopify app, or using the merchant console or Shopify Admin app, you agree to these Terms for the business you represent. If you do not agree, do not use the service.
Service description
100 Rocks provides storefront analytics, consent-gated behavior measurement, heatmaps, merchant-approved PDP variant testing, adaptive serving, design-token tooling, and Ask AI banner and copy-autofill features. Features and allowances depend on the product plan shown in the service or at checkout.
Business customers and responsibilities
The service is only for companies, entrepreneurs, and authorized representatives acting professionally, not consumers. You must be at least 18, protect credentials, provide accurate information, hold rights to submitted storefront assets, and comply with applicable platform, commerce, privacy, and consent rules. Shopify activation may initialize or enrich an account using the Shopify contact email. Embedded access is shop-scoped through Shopify; standalone access requires email verification. You must not provide payment-card data, customer-account data, free-text form contents, or other unnecessary sensitive data to analytics or design-scan features.
Plans, billing, and cancellation
For 100 Rocks Optimization, Free includes up to 3,000 measured sessions per store per UTC month and one lifetime design extraction per Free store. Starter includes up to 60,000 total measured sessions and 10 design extractions per store per UTC month. Stripe-billed Starter costs €50/month or €450/year; Shopify-billed Starter costs US$50/month or US$450/year. Ask AI is a separate subscription: Explorer is free with 1,000 banner sessions and 10 autofill pages per UTC month; Starter costs €10/month or €100/year with 100,000 sessions and 100 pages; Pro costs €100/month or €1,000/year with 1,000,000 sessions and 1,000 pages. Each paid subscription renews automatically until canceled independently through its billing surface. Production App Store installs remain Shopify-billed. Charged fees are non-refundable except where law requires or we expressly grant a refund or credit. Prices exclude taxes unless stated otherwise.
Acceptable use
You may not collect data without a lawful basis or required consent, access another customer's data, circumvent quotas or security, upload malicious code, resell without permission, or use the service unlawfully. You are responsible for your storefront notice and consent configuration.
Merchant data and privacy
For storefront visitor analytics, you are the controller and 100 Rocks is the processor. Processing is governed by our Data Processing Addendum, accepted when an authorized merchant creates or connects a store. Shopify activation evidence records the store, app and installation epoch, accepting Shopify identity, policy versions, attestations, and timestamp. Required notices and consent controls must be active before behavior-capable analytics runs.
Content, outputs, and confidentiality
You retain rights in submitted content and license it to us only to provide, secure, and support the service. 100 Rocks retains its platform, methods, reusable templates, and branding. Subject to applicable fees, you may perpetually use, modify, and export outputs created for your store. Each party protects the other's non-public business, technical, and security information with reasonable care.
Disclaimer and warranties
The service is provided as is and as available. 100 Rocks does not promise a particular commerce result, uninterrupted availability, or error-free analytics. Third-party platforms, browsers, consent tools, and networks may affect results.
Limitation of liability
To the extent permitted by law, neither party is liable for indirect or consequential loss, lost profit, revenue, or goodwill. 100 Rocks liability is limited to fees paid for the affected store during the preceding twelve months. Mandatory liabilities, fraud, intentional misconduct, gross negligence, confidentiality or intellectual-property breaches, and unpaid fees are not limited where the law does not permit it.
Governing law
French law governs. After a good-faith attempt to resolve a dispute, Paris courts have exclusive jurisdiction unless mandatory law requires another forum.
Changes to these Terms
We may update these Terms and notify affected customers before a material change applies to an existing paid subscription. You may cancel before it takes effect. Changes required by law or security may apply sooner.
Suspension and termination
We may suspend access for non-payment, breach, unlawful use, quota enforcement, or security risk. Export needed data before deletion. Storefront visitor data follows the DPA; account and billing records follow the Privacy Policy. Payment, confidentiality, intellectual property, liability, and dispute terms survive where needed.
General
Neither party is liable for events beyond reasonable control. Assignment requires consent except with a relevant business sale or by law. Failure to enforce is not a waiver; invalid terms are severed. These Terms, the DPA, and plan and checkout terms form the entire agreement, with the DPA controlling its subject matter and checkout controlling price and billing-period details.
Contact
Questions about these Terms: help@100.rocks.