Dépannage
Corrections rapides pour les problèmes courants.
Shopify
| Symptom | Check |
|---|
| No tracker events | Theme app embed toggled on in Theme Editor and saved; Customer Privacy enabled; shopper accepted analytics |
| Consent mode shows Dev | Remove footer dev loader; use production theme app embed only |
| No pixel events | Web Pixel privacy: Required + Analytics; theme tracker installed (cookie bridge); complete a cart/checkout step |
| Purchases missing in funnel | Confirm theme tracker cookie bridge; complete checkout for pixel checkout_completed |
| Variants are not changing | Product page block on the published product template; variants approved in 100 Rocks |
| Update required on snippet | If using the manual snippet: re-copy the latest from Advanced counter settings after a platform update |
| Theme embed not activating | Theme is published and App embed is toggled on — not only saved in a draft customization |
Custom sites
| Symptom | Check |
|---|
| No events | CSP allows script and ingest origins; snippet before </body>; visitor accepted analytics |
| Banner does not appear | Script loaded; not blocked by ad blockers; check browser console |
| Wrong consent mode | Only one tracker install; no duplicate snippets |